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Cricketnow FAQs

  1. How can I remove pop-ups?
    To remove pop-ups, please upgrade your account by purchasing a package.
    If you are already a VIP member and the pop-ups still appear, please contact our customer service for support.

  2. How can I watch fullscreen?
    To watch fullscreen, please upgrade your account by purchasing a package.
    If you are already a VIP member and still cannot watch fullscreen, please contact our customer service for support.

  3. If I forget my password, what should I do?
    At the login section, please choose “I forgot my password,” then enter your email. After that, you will receive an email with a link to reset your password.

  4. What should I do if the match is freezing/buffering/interrupted?
    Please click on the “Report link” button at the end of the match screen or contact our customer service to report errors.

  5. Can I use 1 account on 2 or more devices?
    No. You can only use your account on one device at a time.

  6. Can I log in using my Facebook/Gmail account?
    Yes. You can use your Facebook/Gmail account to log in.

  7. How can I make the payment?
    You can pay using your Visa card or PayPal account.

  8. How can I cancel the auto-renewal of my subscription?
    To cancel your subscription, please contact our service team: [email protected]

  9. Can I continue watching when cancelling my subscription?
    When you cancel your subscription, you can continue streaming until the end of your current subscription period.


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